Welcome to Zenth-Cat (zenth-cat.com). We are committed to providing you with high-quality garden hardware tools and ensuring that you have a satisfactory shopping experience. If you are not satisfied with the goods you received, or encounter quality problems, you can apply for a return or replacement according to the following return and exchange policy.
1. Return and Exchange Period
📦 Free replacement within 30 days:
Within 30 days from the date of receipt of the goods, if the goods have quality problems or are sent the wrong goods, you can apply for a free replacement.
The returned goods must be kept unused and the original packaging and all accessories must be retained.
📦 Return and Refund:
Within 30 days after purchase, if you are not satisfied with the goods, you can apply for a return and get a refund.
The refund will be returned to the original route within 3-5 working days after receiving the returned goods and completing the review.
2. Return and Exchange Conditions
✅ Acceptable return and exchange situations:
The goods are damaged during transportation or have quality problems.
The received product does not match the order description (wrong color, model, specification, etc.).
The product can be returned or exchanged if it is unused, packaged intact, and has all accessories.
❌ Returns or exchanges are not supported in the following cases:
Exceeding the 30-day return or exchange period.
The product has been used, damaged, or damaged due to non-quality issues.
For returns due to personal reasons (such as dislike or mispurchase), the buyer must bear the return shipping costs.
3. Return and Exchange Process
📌 Step 1: Contact Customer Service
Please submit a return or exchange application through the customer service email (service@zenth-cat.com) or customer service phone (15517550374), and provide the following information:
Order number
Reason for return or exchange (please attach photos or videos if there is a quality issue)
Contact information
📌 Step 2: Return the product
After review by customer service, a detailed return address and return instructions will be provided.
Please send the product back to the following address:
Return address:
5th Floor, Building 11, No. 6055, Jinhai Road, Fengxian District, Shanghai
📌 Step 3: Processing refund or exchange
After the returned product is delivered and approved, we will process the refund or send out the replacement product within 3-5 working days.
The refund will be returned to your payment account by the original route, and the arrival time depends on the bank or payment platform (usually 5-10 working days).
4. Fee Description
🚚 Due to product quality problems or wrong goods, we will bear the shipping costs of returns and exchanges.
🚚 For returns due to personal reasons (not quality issues), the return shipping costs must be borne by the buyer.
5. Contact us
📧 Customer service email: service@zenth-cat.com
📞 Customer service phone: 15517550374
🌍 Official website: zenth-cat.com
If you have any questions about returns or exchanges, please feel free to contact us, we will serve you wholeheartedly!
Thank you for choosing Zenth-Cat, and wish you a happy shopping! 🌿🔧📦
