Welcome to Zenth-Cat (zenth-cat.com), we are committed to providing you with efficient and safe logistics services to ensure that your order is delivered on time. Please read the logistics policy below to better understand our delivery process.

1. Order processing time

📦 Order processing time: All orders will be processed and shipped within 1-3 business days (excluding weekends and holidays).

📦 Order confirmation: After placing an order, you will receive an order confirmation email with order details and estimated delivery time.

2. Logistics method and delivery time

We work with many international logistics companies to ensure that your order can be delivered safely.

🌍 Delivery within the United States (for US customers):

🚚 Standard delivery: 7-12 business days (specific time depends on the destination).

🚀 Expedited delivery (if applicable): 3-7 business days (additional shipping costs may be incurred).

🌎 Other countries and regions (if applicable):

✈ International delivery time: 10-20 working days, the specific time varies by region.

📌 Important Note:

Logistics time is an estimated time, which may be delayed due to weather, customs clearance or uncontrollable factors.

After the order is shipped, you will receive a logistics tracking number, and you can track the status of the package through the logistics company's official website.

3. Logistics costs

✅ Standard delivery: Some areas can enjoy free shipping (the specific shipping cost will be displayed on the checkout page).

✅ Expedited delivery (if applicable): The shipping cost is calculated based on the order weight and destination, and the specific cost will be displayed at checkout.

4. Order tracking

📍 After the order is shipped, you will receive an email with the logistics tracking number, and you can use the tracking number to check the order delivery status on the logistics company's official website.

📍 If you do not receive the logistics tracking number, or encounter problems during the query, please contact customer service email: service@zenth-cat.com.

5. Returns and Exchanges and Abnormal Logistics Processing

📦 Free Replacement within 30 Days: If the product is damaged during transportation or the wrong product is received, you can apply for a free replacement within 30 days.

📌 Logistics Abnormalities (Delays, Loss, etc.): If the order has not been delivered after the estimated time, please contact the customer service email, we will verify with the logistics company and assist in solving the problem.

6. Contact Us

📧 Customer Service Email: service@zenth-cat.com

📞 Customer Service Phone: 15517550374

📦 Return Address: 5th Floor, Building 11, No. 6055, Jinhai Road, Fengxian District, Shanghai

If you have any logistics-related questions, please feel free to contact us, we will serve you wholeheartedly!

Thank you for choosing Zenth-Cat, and wish you a happy shopping! 🌿🔧🚀