Welcome to Zenth-Cat (zenth-cat.com). We are fully aware of the importance of user privacy and personal information security, and are committed to protecting your personal information in accordance with applicable laws and regulations.
1. Information Collection
When you visit and use our website, we may collect the following types of information:
✅ Personal information: including your name, email, phone number, delivery address, payment information, etc., which are only used for order processing and customer service.
✅ Device and access information: such as IP address, browser type, access time, etc., are used to optimize website performance and security protection.
✅ Transaction information: including order records, payment information, etc., for after-sales service and account management.
2. Information Use
The information we collect is only used for the following purposes:
🔹 Process your order, including payment, logistics and after-sales service;
🔹 Provide customer support, such as handling returns, inquiries and complaints;
🔹 Improve our products and services and enhance user experience;
🔹 Send important notifications, such as order status, promotions, etc. (you can choose to unsubscribe);
🔹 Comply with laws and regulations to prevent fraud and other illegal activities.
3. Information Protection
We take strict security measures to ensure that your personal information will not be accessed, disclosed, used or lost without authorization:
🔒 Data encryption: All user data is protected by SSL encryption technology during transmission.
🔒 Access restrictions: Only authorized employees can access your personal information and are subject to strict confidentiality obligations.
🔒 Secure storage: User data is stored on a secure server and is regularly tested and backed up.
4. Information Sharing and Disclosure
We will not sell, rent or share your personal information with third parties in any way unless the following conditions are met:
✅ Necessary service provision: To complete an order, your information may be provided to partners such as logistics and payment service providers, but only to the extent required to perform the relevant services.
✅ Legal requirements: If required by judicial or government agencies, we will provide relevant information within the scope of the law.
✅ User authorization: Information sharing with your explicit authorization or request.
5. Cookies and tracking technologies
We may use cookies and other similar technologies to:
🍪 Optimize website experience: Store your preferences and improve browsing experience.
🍪 Analyze user behavior: Help improve website functionality and provide personalized services.
🍪 Advertising: Display relevant advertising content without disclosing your personally identifiable information.
You can disable cookies in your browser settings at any time, but this may affect the normal use of certain features.
6. User rights
You have the following rights to control your personal information:
✅ Access and correction: You can view and modify your personal information at any time.
✅ Deletion request: You can apply to delete your personal data if permitted by law.
✅ Withdrawal of consent: You can withdraw your authorization at any time for the information we collect based on your consent.
To exercise your rights, please contact us at service@zenth-cat.com and we will respond to your request within 7 working days.
7. Information storage
We only retain your personal information for the necessary time to complete orders, provide services or comply with legal requirements. After that period, your information will be securely deleted or anonymized.
8. Third-party website links
This website may contain links to third-party websites, such as logistics inquiries, payment services, etc. We cannot control the privacy policies of these websites, so we recommend that you review their privacy terms.
9. Policy changes
We may update this information protection policy from time to time to comply with the latest laws, regulations or business adjustments. In the event of major changes, we will notify you by email or website announcement.
10. Contact information
📧 Customer service email: service@zenth-cat.com
📞 Customer service phone: 15517550374
🏢 Company address: 5th Floor, Building 11, No. 6055, Jinhai Road, Fengxian District, Shanghai
If you have any questions about information security and privacy protection, please feel free to contact us!
Thank you for trusting Zenth-Cat, we will continue to work hard to protect your information security! 🌿🔧🔒
