Welcome to Zenth-Cat (zenth-cat.com)! We are committed to providing users with high-quality garden hardware tools and excellent customer service. If you have any questions or need help during the shopping process, you can contact us at any time through the following methods.

1. Contact information

📧 Customer service email: service@zenth-cat.com (reply within 24 hours)

📞 Customer service phone: 15517550374 (weekdays 9:00 - 18:00)

🏢 Company address: 5th Floor, Building 11, No. 6055, Jinhai Road, Fengxian District, Shanghai

2. Scope of application

You can consult the following through the above contact information:

✅ Product consultation: about product specifications, instructions for use, inventory status and other issues.

✅ Order inquiry: including order status, delivery progress, logistics tracking, etc.

✅ Return and exchange service: If you receive damaged or wrong products, you can apply for free replacement within 30 days.

✅ After-sales support: Provide product usage suggestions, maintenance guidance, etc.

✅ Other issues: including website usage, payment issues, promotions, etc.

3. Return and Exchange Process

If you need to apply for a return or exchange, please contact service@zenth-cat.com and provide the following information:

🔹 Order number

🔹 Reason for return or exchange and related pictures (if applicable)

🔹 Contact information

Our customer service team will process your request within 1-2 working days and provide further instructions.

📦 Return address:

5th Floor, Building 11, No. 6055, Jinhai Road, Fengxian District, Shanghai

4. Customer Service Commitment

💡 Quick response: All emails will be replied within 24 hours to ensure that your questions are answered in a timely manner.

💡 Efficient processing: Order inquiries, after-sales support and other issues will be handled within 1-2 working days.

💡 Customer first: Whether it is pre-purchase consultation or after-sales service, we will wholeheartedly provide you with a satisfactory solution.

Thank you for choosing Zenth-Cat. If you have any questions, please contact us! 🌿🔧🚀